Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the Tranquoi website and the services we provide at our senior boarding house facility. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. For specific questions about these Terms, please contact us at [email protected].

2. Definitions

For the purposes of these Terms:

• "We," "Us," "Our" refers to Tranquoi, the senior boarding house operating in Kuala Lumpur, Malaysia
• "You," "Your" refers to the individual accessing our website or the responsible party entering into a service agreement
• "Resident" refers to the individual receiving care and accommodation services at our facility
• "Services" refers to the residential care, accommodation, and related support services we provide
• "Website" refers to our online presence accessible at tranquois.live
• "Agreement" refers to the formal service contract between Tranquoi and the responsible party

3. Eligibility and Admission

3.1 Age Requirement

Our services are designed for adults aged 60 years and above. Individuals entering into service agreements on behalf of residents must be at least 18 years of age and possess the legal capacity to enter into binding contracts.

3.2 Admission Process

Admission to Tranquoi is subject to availability and completion of our assessment process. This process includes:

• Initial consultation to understand care needs and preferences
• Health assessment to ensure we can appropriately meet the resident's needs
• Review and completion of admission documentation
• Agreement on service level and associated fees

3.3 Service Limitations

We do not provide medical care services. Our facility is designed for individuals who do not require continuous medical supervision or specialized healthcare interventions. We reserve the right to decline admission or request alternative arrangements if care needs exceed our capabilities.

4. Services Description

4.1 Included Services

Our services vary by residence level (Shoreline, Beachside, Seaside) and generally include:

• Private accommodation appropriate to the selected residence level
• Daily meals prepared according to dietary needs and preferences
• Housekeeping and laundry services
• Personal care assistance as specified in the service agreement
• Access to common areas and facilities
• Activity programs and social opportunities
• Emergency response systems and security measures

4.2 Service Modifications

We reserve the right to modify service offerings based on operational needs or regulatory requirements. Significant changes affecting your service agreement will be communicated with reasonable notice. We will work collaboratively with families to address any concerns arising from service modifications.

5. Fees and Payment

5.1 Service Fees

Monthly fees are based on the selected residence level and are payable in advance. Current rates are:

• Shoreline Residence: RM 3,000 per month
• Beachside Residence: RM 7,050 per month
• Seaside Residence: RM 11,500 per month

5.2 Additional Charges

Certain services may incur additional charges beyond the monthly fee, including:

• Personal care items and toiletries
• Special dietary requests beyond standard menu options
• Private transportation for non-scheduled outings
• Guest meals
• Specialized equipment or supplies not covered in the standard service

5.3 Payment Terms

Payment is due on the first day of each month. We accept payment via bank transfer, credit card, or other methods as agreed upon. Late payments may incur administrative fees after a grace period of seven days.

5.4 Fee Adjustments

We reserve the right to adjust fees with three months' written notice. Fee adjustments reflect changes in operational costs, regulatory requirements, or service enhancements.

6. Responsibilities

6.1 Our Responsibilities

We commit to:

• Provide services in accordance with the agreed service level
• Maintain a safe, clean, and comfortable living environment
• Treat residents with dignity and respect
• Communicate openly with families about resident wellbeing
• Comply with applicable Malaysian laws and regulations
• Maintain appropriate insurance coverage for our operations

6.2 Your Responsibilities

You agree to:

• Provide accurate and complete information during the admission process
• Make timely payment of all fees and charges
• Promptly inform us of changes in the resident's health or circumstances
• Respect facility rules and the rights of other residents
• Maintain appropriate insurance for the resident's personal property
• Participate in care planning discussions when requested

7. Termination

7.1 Termination by You

You may terminate the service agreement by providing 30 days' written notice. Fees are payable for the full notice period. We will work with you to ensure a smooth transition for the resident.

7.2 Termination by Us

We may terminate the service agreement with 30 days' notice in the following circumstances:

• The resident's care needs exceed our service capabilities
• Non-payment of fees after the grace period
• Violation of facility rules that disrupts the community or poses safety concerns
• Providing false information during the admission process

In cases involving immediate safety concerns, we may require relocation with shorter notice while working with families to identify appropriate alternative arrangements.

7.3 Effect of Termination

Upon termination, all outstanding fees become immediately due. We will return any personal property to the resident or designated family member. Certain provisions of these Terms, including confidentiality and liability limitations, survive termination.

8. Liability and Disclaimers

8.1 Service Limitations

While we strive to provide high-quality care, we cannot guarantee specific outcomes or results. Our services do not include medical treatment, and we are not responsible for health conditions that require medical intervention.

8.2 Personal Property

Residents are responsible for their personal belongings. We are not liable for loss, theft, or damage to personal property except where such loss results from our negligence. We recommend maintaining appropriate insurance for valuable items.

8.3 Limitation of Liability

To the maximum extent permitted by Malaysian law, our liability for any claim arising from the provision of services is limited to the fees paid for services during the three months preceding the claim.

9. Dispute Resolution

9.1 Informal Resolution

We encourage open communication to resolve concerns. If disputes arise, we commit to working collaboratively with families to find mutually acceptable solutions.

9.2 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of Malaysia.

10. General Provisions

10.1 Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Tranquoi regarding our services.

10.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

10.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

10.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity in the event of a business transfer.

10.5 Notices

All formal notices should be sent to the addresses provided in the Contact Information section below. Notices are considered delivered when received.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will post the updated Terms on our website and update the "Last Updated" date.

For existing service agreements, material changes will be communicated directly with reasonable notice. Continued use of our services after changes have been implemented constitutes acceptance of the updated Terms.

12. Contact Information

For questions about these Terms or our services, please contact us: