Privacy Policy

Introduction

Tranquoi is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns about our data practices, please contact us at [email protected].

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact details (email address, phone number, mailing address)
• Information about potential or current residents (name, age, health considerations, care preferences)
• Emergency contact information for residents and their designated family members
• Financial information necessary for billing and payment processing
• Any other information you choose to provide through inquiries or correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and general location information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage residential care services for our residents
• To communicate with families about their loved ones' wellbeing and care
• To respond to inquiries and provide information about our services
• To process billing and payments
• To improve our website and services based on user feedback and behavior
• To send periodic updates about our residence (with your consent)
• To comply with legal obligations and maintain records as required by law
• To ensure the safety and security of our residents and premises

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations in providing care services
• Legal Obligation: We must comply with Malaysian laws and regulations governing senior care facilities
• Legitimate Interests: Processing is necessary for our legitimate business interests while respecting your rights

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: When necessary for resident care, we share relevant information with doctors, therapists, or other medical professionals
• Service Providers: We work with trusted third parties who assist in operating our residence (such as billing services, IT support) under strict confidentiality agreements
• Legal Requirements: When required by law or to respond to legal processes, court orders, or government requests
• Emergency Situations: To protect the health and safety of our residents or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted data transmission and storage systems
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Staff training on data protection and privacy practices
• Physical security measures at our residence

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain rigorous standards to safeguard your data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Resident care records: Retained for seven years after services end, as required by healthcare regulations
• Financial records: Retained for seven years for accounting and tax purposes
• Inquiry information: Retained for two years unless you request earlier deletion
• Website analytics data: Retained for up to two years

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

• Right to Access: Request copies of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Limit Processing: Request that we limit how we use your personal data in certain circumstances
• Right to Withdraw Consent: Withdraw your consent for data processing where consent was the basis for processing
• Right to Data Portability: Request your personal data in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

If you have concerns about how we handle your personal data, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Continued use of our website or services after changes have been posted constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: